Dynamics CRM 4.0 is a great CRM. It’s got great integration with Outlook, is available in both hosted and on-premise versions, and has excellent out of the box support for the primary “CRM” scenarios: sales, marketing, service management, service scheduling. The hosted (”CRM Online”) version even has a very nice new implementation of Internet Marketing [...]

Tips, Factoids and Miscellany for Exam MB-632
The Dynamics CRM 4.0 Applications Exam (Microsoft exam MB 632) is a very difficult exam. One of the things I didn’t like about it is that it’s got a lot of questions that require detailed recollection of the web and Outlook user interfaces – for example, whether the Outlook [...]