It’s been a while since I posted an “all-up CRM 4 training and certification” article, so without further ado, here it is, starting with the core skills areas:
Applications

Course: Applications in Dynamics CRM 4.0
Link to MS course page: http://www.microsoft.com/learning/en/us/syllabi/8913b.aspx
Certification exam: http://www.microsoft.com/learning/en/us/exams/dynamics/632.mspx
Editorial comments:  The Applications class is quite good (if you get a good instructor!), but it [...]

Dynamics CRM 4.0 is a great CRM. It’s got great integration with Outlook, is available in both hosted and on-premise versions, and has excellent out of the box support for the primary “CRM” scenarios: sales, marketing, service management, service scheduling. The hosted (”CRM Online”) version even has a very nice new implementation of Internet Marketing [...]

A couple of posts ago I mentioned my recent Bellevue delivery of a round of Dynamics CRM bootcamps and included a link to a fairly complete demonstration of how to configure and use the Service Calendar. I actually made a number of Camtasia recordings that week that are pretty good (if I do say so [...]

Tips, Factoids and Miscellany for Exam MB-632
The Dynamics CRM 4.0 Applications Exam (Microsoft exam MB 632) is a very difficult exam. One of the things I didn’t like about it is that it’s got a lot of questions that require detailed recollection of the web and Outlook user interfaces – for example, whether the Outlook [...]