The terms “customizing” and “extending” are code-words for “getting Dynamics CRM to do more stuff than it does out of the box”. They’re actually pretty well-defined concepts, however, and here’s my attempt at summarizing the concepts and clarifying what we mean by extending Dynamics CRM.

May 23, 2010 – Dynamics CRM 4.0 is a great platform for building custom apps, and if you’re interested in learning how to do that, I’ve got some good options for you. Here’s a short summary.

Dec. 3, 2009: Announcing the Dynamics CRM Essentials series: training so good you’ll forget how efficient it is!

I’ve posted articles previously on the Dynamics CRM 4.0 Applications exam, and the Customization and Configuration exam, and it was recently pointed out to me that I’d never posted one on the Installation and
Deployment exam.
Sorry! I didn’t mean to disrespect this exam (even though I didn’t like it as much as the Customization and Configuration [...]

It’s been a while since I posted an “all-up CRM 4 training and certification” article, so without further ado, here it is, starting with the core skills areas:
Applications

Course: Applications in Dynamics CRM 4.0
Link to MS course page: http://www.microsoft.com/learning/en/us/syllabi/8913b.aspx
Certification exam: http://www.microsoft.com/learning/en/us/exams/dynamics/632.mspx
Editorial comments:  The Applications class is quite good (if you get a good instructor!), but it [...]

Dynamics CRM 4.0 is a great CRM. It’s got great integration with Outlook, is available in both hosted and on-premise versions, and has excellent out of the box support for the primary “CRM” scenarios: sales, marketing, service management, service scheduling. The hosted (”CRM Online”) version even has a very nice new implementation of Internet Marketing [...]

A couple of posts ago I mentioned my recent Bellevue delivery of a round of Dynamics CRM bootcamps and included a link to a fairly complete demonstration of how to configure and use the Service Calendar. I actually made a number of Camtasia recordings that week that are pretty good (if I do say so [...]

Tips, Factoids and Miscellany for Exam MB-632
The Dynamics CRM 4.0 Applications Exam (Microsoft exam MB 632) is a very difficult exam. One of the things I didn’t like about it is that it’s got a lot of questions that require detailed recollection of the web and Outlook user interfaces – for example, whether the Outlook [...]