October 15, 2011 – In an earlier article, I summarized the most important new features in the upcoming “R7 Service Update” to Microsoft Dynamics CRM. That article generated lots of comments and questions so I thought I’d address them all in one place rather than a bunch of separate threads. Plus, I cover the Activity Feeds feature here, wihch I left out of the first article.

July 4, 2011 – I’m honored to receive the 2011 Microsoft® MVP Award! Here’s a little about the award and the MVP program.

May 24, 2011 – I gave a presentation today in Springfield, IL on integrating Dynamics CRM 2011 and SharePoint 2010. Here’s a summary, and the recording I made of the demo part of the session.

April 14, 2011 – Another year, another great Convergence. Here’s my summary. Enjoy!

Feb. 21, 2011 – I’m a big fan of Software Advice, and one of my favorite analysts is Lauren Carlson, CRM Analyst for Software Advice. Lauren clued me in on a multi-part series of interviews they’re doing with Brad Wilson, Microsoft GM of Microsoft Dynamics CRM, and the series shot straight to the top of my must-see video list. Check it out!

May 19, 2010 – In part 1 of this 2-part series on digital marketing integrated in Dynamics CRM, I focused on CoreMotives’ e-mail marketing features. This article covers the web analytics piece, and why I like it in my CRM.

May 11, 2010 – If you want to add some social to your Dynamics CRM, and you want a simple way to get started, this article and the accompanying video describes an easy customization to the contact entity you might find useful.

May 8, 2010 – I’ve been thinking a lot about social CRM lately, and here’s a summary of my thinking on how “social” impacts our CRM efforts.

May 2, 2010 — The recent Microsoft Convergence conference was a good show. From my perspective I’ll fondly remember it as the “cloud computing and social CRM Convergence”. Here’s my admittedly CRM-centric recap of Convergence 2010.

April 30, 2010 — In the cloud, new features just … happen! This time it’s installment one of the Dynamics CRM Online May 2010 Service Update: multi-language support. Enjoy!