Dynamics CRM Server 2011 (On-Premise) Hardware and Software Requirements

 

May 15, 2011 – With the Dynamics CRM 2011 upgrade cycle in high gear, one of the questions we get asked the most is, “What are the requirements to run Dynamics CRM 2011?”A summary answer is “64-bit versions of Windows Server 2008 and SQL Server 2008″, but since that’s not quite enough detail, I’ve extracted the most important sections of the Dynamics CRM 2011 Implementation Guide and included them below. Here’s the location of the actual Implementation Guide. Download the Microsoft_Dynamics_CRM_2011_IG.zip
file and extract it.What follows are the sections from the “Planning Guide” doc file (from around page 25). And remember: these are just the base hw/sw requirements – that is, what you need to have in place before you start installing. Obviously, the 64-bit Windows 2008/SQL 2008 requirement is a big jump for many organizations.

By the way, the requirements for the cloud version — Dynamics CRM 2011 Online, located here: http://crm.Dynamics.com — are more easily met: Internet Explorer v 6 or later. This, along with a few other things such as a 5-minute provisioning process and 98% feature parity, accounts why we’re seeing so many of our CRM 4.0 on-premise clients considering the cloud for Dynamics CRM 2011.

So…here are the hardware and software requirements to run the on-premise version of Dynamics CRM Server 2011:

Microsoft Dynamics CRM Server 2011 hardware requirements

The following table lists the minimum and recommended hardware requirements for Microsoft Dynamics CRM Server 2011 running in a Full Server configuration. These requirements assume that additional components such as Microsoft SQL Server, Microsoft SQL Server Reporting Services, Microsoft SharePoint, or Microsoft Exchange Server are not installed or running on the system.

Component *Minimum *Recommended
Processor x64 architecture or compatible dual-core 1.5 GHz processor Quad-core x64 architecture 2 GHz CPU or higher such as AMD Opteron or Intel Xeon systems
Memory 2-GB RAM 8-GB RAM or more
Hard disk 10 GB of available hard disk space
Note Computers with more than 16GB of RAM will require more disk space for paging, hibernation, and dump files.
40 GB or more of available hard disk space
Note Computers with more than 16GB of RAM will require more disk space for paging, hibernation, and dump files.

* Actual requirements and product functionality may vary based on your system configuration and operating system.

The minimum and recommended requirements are based on 320-user load simulation tests.

  

Microsoft Dynamics CRM Server 2011 software requirements

 

Windows Server operating system

Microsoft Dynamics CRM 2011 Server can be installed only on Windows Server 2008 x64-based computers. The specific versions and editions of Windows Server that are supported for installing and running Microsoft Dynamics CRM Server 2011 are listed in the following section.

Important

The Windows Server 2003 family of operating systems are not supported for installing and running Microsoft Dynamics CRM 2011 Server.

Server virtualization

Microsoft Dynamics CRM servers can be deployed in a virtualized environment by using Windows Server 2008 with Hyper-V or virtualization solutions from vendors who participate in the Microsoft Windows Server Virtualization Validation Program (SVVP). You must understand the limitations and best practices of server virtualization before you try to virtualize your installation of Microsoft Dynamics CRM. For information about Hyper-V, see the Microsoft Virtualization (http://go.microsoft.com/fwlink/?linkid=145119) Web site.

Internet Information Services (IIS)

We recommend that you install and run IIS 7.0 or a later version in Native Mode before you install Microsoft Dynamics CRM Server 2011. However, if IIS is not installed and it is required for a Microsoft Dynamics CRM server role, Microsoft Dynamics CRM Server Setup will install it.

 

Microsoft SQL Server hardware requirements

The following table lists the minimum and recommended hardware requirements for Microsoft SQL Server. These requirements assume that additional components such as Microsoft Dynamics CRM Server 2011, Microsoft SQL Server Reporting Services, Microsoft SharePoint, or Microsoft Exchange Server are not installed or running on the system.

Component *Minimum *Recommended
Processor x64 architecture or compatible dual-core 1.5 GHz processor Quad-core x64 architecture 2 GHz CPU or higher such as AMD Opteron or Intel Xeon systems
Memory 4-GB RAM 16-GB RAM or more
Hard disk SAS RAID 5 or RAID 10 hard disk array SAS RAID 5 or RAID 10 hard disk array 

* Actual requirements and product functionality may vary based on your system configuration and operating system.

The minimum and recommended requirements are based on 320-user load simulation tests.

SQL Server software requirements

Any one of the following Microsoft SQL Server editions is required and must be installed on a Windows Server 2008 64-bit or later version, running, and available for Microsoft Dynamics CRM:

  • Microsoft SQL Server 2008, Standard Edition, x64 SP1 or later version
  • Microsoft SQL Server 2008, Enterprise Edition, x64 SP1 or later version
  • Microsoft SQL Server 2008 Datacenter x64 SP1 or later version
  • Microsoft SQL Server 2008 Developer x64 SP1 or later version (for non-production environments only)

    Important

    • 32-bit versions of SQL Server 2008 database engine or Reporting Services are not supported for this version of Microsoft Dynamics CRM.
    • Microsoft SQL Server 2008 Workgroup, Web, Compact, or Microsoft SQL Server 2008 Express Edition editions are not supported for running Microsoft Dynamics CRM Server 2011.
    • Microsoft SQL Server 2000 and Microsoft SQL Server 2005 editions and are not supported for this version of Microsoft Dynamics CRM.
    • Running 64-bit SQL Server 2008 versions for Itanium (IA-64) systems in conjunction with Microsoft Dynamics CRM will receive commercially reasonable support. Commercially reasonable support is defined as all reasonable support efforts by Microsoft Customer Service and Support that do not require Microsoft Dynamics CRM code fixes. Microsoft Dynamics CRM Server 2011 supports a named instance of SQL Server for configuration and organization databases.

SQL Server Reporting Services

Specific SQL Server Reporting Services editions are used for reporting functionality.

Any one of the following Microsoft SQL Server editions is required and must be installed on a Windows Server 2008 64-bit or later version, running, and available for Microsoft Dynamics CRM:

  • Microsoft SQL Server 2008, Standard Edition, x64 SP1 or later version
  • Microsoft SQL Server 2008, Enterprise Edition, x64 SP1 or later version
  • Microsoft SQL Server 2008 Datacenter x64 SP1 or later version
  • Microsoft SQL Server 2008 Developer x64 SP1 or later version (for non-production environments only)

    Important

    • Microsoft SQL Server 2008 Workgroup, Web, Compact, or Microsoft SQL Server 2008 Express Edition editions are not supported for running Microsoft Dynamics CRM Server 2011.
    • Running 64-bit SQL Server 2008 versions for Itanium (IA-64) systems in conjunction with Microsoft Dynamics CRM will receive commercially reasonable support. Commercially reasonable support is defined as all reasonable support efforts by Microsoft Customer Service and Support that do not require Microsoft Dynamics CRM code fixes.
    • Microsoft SQL Server 2008 Workgroup is not supported for running the Microsoft Dynamics CRM Reporting Extensions. This is because SQL Server 2008 Workgroup does not support custom data extensions. Therefore, features such as creating, running, or scheduling Fetch-based or SQL-based reports will not work.

Software component prerequisites

The following SQL Server components must be installed and running on the computer that is running SQL Server before you install Microsoft Dynamics CRM Server 2011:

  • SQL word breakers

    This is only required for some Microsoft Dynamics CRM language editions. For more information about word breaker versions for languages supported by SQL Server see Word Breakers and Stemmers (http://go.microsoft.com/fwlink/?linkid=127754).

  • SQL Server Agent service
  • SQL Server Full Text Indexing

The following components must be installed and running on the computer where Microsoft Dynamics CRM Server 2011 will be installed:

  • Services
    • Indexing Service

      To install this service, see the Windows Server documentation.

    • IIS Admin
    • World Wide Web Publishing
  • Windows Data Access Components (MDAC) 6.0 (This is the default version of MDAC with Windows Server 2008.)
  • Microsoft ASP .NET (Must be registered, but does not have to be running.)

6 Comments »

  1. john albsmeyer Said,

    May 16, 2011 @ 8:32 am

    Hi Richard-
    I noticed that Microsoft has produced a CRM 4.0 VPC for demo purposes. Do you know if a CRM 2011 VPC exists?

  2. Richard Knudson Said,

    May 16, 2011 @ 4:21 pm

    Hi John,

    Unfortunately, no, nothing like that yet. For now, you can download the on-premise 90-day free trial ( http://www.microsoft.com/downloads/en/details.aspx?FamilyID=C3F82C6F-C123-4E80-B9B2-EE422A16B91D ), but that assumes you’ve already got your Windows Server and SQL Server set up. I’ve heard of an open-source project called VirtualBox that makes that part easier, but you’d still need a trial or other license key to run SQL and Windows Server.

  3. Zulfiqar Said,

    September 29, 2011 @ 7:57 am

    Where Can download CRM Server 2011 Enu for i386 intell based system.
    At microsoft site, there is only amd64 is available.
    need help.

  4. Habib Said,

    November 23, 2011 @ 3:05 pm

    Is CRM 2011 supported on Small Business Server 2011?

  5. Richard Knudson Said,

    December 3, 2011 @ 1:45 pm

    Hello, Habib. Yes, SBS is listed as a supported OS, for example here: http://www.microsoft.com/download/en/details.aspx?id=3621

    I haven’t done it myself but it should work. Thanks for reading!

    Richard

  6. Luke Said,

    December 27, 2011 @ 10:38 am

    Small Business Server 2011 is not compatible with Dynamics CRM Server 2011 currently. Dynamics CRM Server 2011 will not install on SBS 2011 because of Windows Search Service. Small Business Server 2008 is compatible, however.

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