November 30, 2010 – If you customize Dynamics CRM the upgrade from 4 to 2011 will definitely end up saving you time. This little day-in-the-life video illustrates four features each of which is so far in my “top ten timesaving new customization features”. Let me know if you agree, or if I missed any of yours!

November 12, 2010 – Web Resources are new in CRM 2011, and are an important new foundation feature for customizing the platform. Described in the SDK as “virtual files”, they will definitely improve your (professional) life, if you happen to be a Dynamics CRM customizer or developer. They make certain things easier, other things possible…and necessitate your learning a new object model for CRM 2011 forms, which isn’t so bad once you get used to it and in any case is worth the tradeoff. This article (and the accompanying recording) is a condensed version of a presentation I gave at the recent Extreme 2010 conference.

November 11, 2010 – I recently had the pleasure of presenting two sessions at the Extreme 2010 conference in Las Vegas. John Verdon, Bryan Tuttle & the rest of the organizers & crew did an awesome job and put on a great show. Here’s a condensed version of one of my sessions: What’s New in CRM 2011 Workflows.

Nov. 3, 2010 – Will Dynamics CRM 2011 take market share from salesforce.com? Is Nebraska a very flat state with lots of cows? CRM 2011 is packed with important new features, some of them game-changers. And starting in January, a $34/seat price for CRM Online? Bring it on!