April 30, 2010 — In the cloud, new features just … happen! This time it’s installment one of the Dynamics CRM Online May 2010 Service Update: multi-language support. Enjoy!

April 21, 2010 – Unlike on demand workflows, which rely primarily on your security role to determine if you can run them, automatic workflows rely mainly on a workflow setting referred to as “Scope”. Here’s a short explanation and a 10-minute video on the topic.

April 18, 2010 – Whether you will be able to see and run a Dynamics CRM on demand workflow is determined mainly by your security role, and is also effected by where within your CRM organization the workflow’s owner sits. In this article and the accompanying video I do my best to de-confuse a confusing topic.

April 17, 2010 – My search for CRM digital marketing perfection has taken so long, I’d settle for CRM digital marketing adequacy. CoreMotives is a lot more than adequate, and if it’s not perfect, it’s the best I’ve used so far. In part 1 of a 2-part series, I provide background information and drill down on its sweet e-mail marketing features.

With CoreMotives integrated digital marketing, I get a lot of data about customers and potential ones…and it’s right there in my Dynamics CRM. One of the things I learned was how many of my visitors come from outside the US. Whether you need to study for the Customization and Configuration exam, or deal with currences and exchange rates in the real world, I hope you find the video helpful!

Q&A: Configuring Home-Page Dashboards; Customizing Entity Relationships; Using Waits and Timeouts in Workflows