Comments on: Does Dynamics CRM REALLY Work with IE 8?

By: Richard Knudson

Richard Knudson — Mon, 14 Jun 2010 14:10:34 +0000

Hi Mercedes,

Thanks for your note. I’m sorry you’re having trouble getting it all to work. As I mentioned in this post — http://www.dynamicscrmtrickbag.com/2010/02/25/crmonline-ie8-yes/ — I did get it working fine after following those step-by-step instructions. I’ve also talked to a few other folks who have had success with those as well and have been working with my clients.

Richard

By: Mercedes

Mercedes — Thu, 10 Jun 2010 19:19:11 +0000

We don’t use CRM Online as we house our CRM server inhouse. I cannot get CRM to even function at all on IE 8. I’ve disabled EVERYTHING possible in IE 8 and still it will not work (try to open web client and keep getting MS Dynamics CRM window was unable to open and mentioned popup blocker settings, but I don’t even have the popup blocker enabled.

I am the system admin at our company and it looks like after wasting 4 hours of my afternoon trying to get CRM to work with IE 8 (worked fine in the AM when I was running IE 7), I am going to have to try and revert back to IE 7.
Good times!

You would think that the latest version of MICROSOFT crm would support the latest version of MICROSOFT browser. Do you guys not test your own applications together before releasing?

By: Richard Knudson

Richard Knudson — Fri, 19 Mar 2010 00:22:51 +0000

Hi Natasha,

Actually, I had a very instructive conversation with Matt and wrote up the results in a subsequent post: http://www.dynamicscrmtrickbag.com/2010/02/25/crmonline-ie8-yes/

My experience has been that if you follow those steps, it works flawlessly. Let me know what you think, and thanks for reading.

By: Natasha

Natasha — Thu, 18 Mar 2010 23:30:40 +0000

So……what ended up happening with Matt? I have also been experiencing a lot of bugginess for client systems that is making me very uncomfortable….

By: Richard Knudson

Richard Knudson — Tue, 23 Feb 2010 21:19:17 +0000

Hi Frederic — I appreciate the comment. When you say “disable the popup blocker” do you mean disable it for ALL sites, or just disable it for the specific CRM sites from the Privacy tab? And do you ever get the yellow “Internet Explorer has blocked this site from using an activeX control in an unsafe manner…” warning to go away entirely?

Thanks!

By: Frederic Tarasevicius

Frederic Tarasevicius — Tue, 23 Feb 2010 20:16:46 +0000

I look forward to your follow up, we use CRM online with Win7 and IE8 and we do not have the same troubles you are facing.

We have to disable IE Protected Mode, disable the popup blocker and add CRM to the trusted sites. This seems to resolve all of our issues.

Do you use the Outlook Integration or just the web browser based CRM?

By: Richard Knudson

Richard Knudson — Mon, 22 Feb 2010 21:21:33 +0000

Hi Matt — I don’t write articles like that as a backdoor way of getting special attention from product managers, but it never surprises me when that’s the result! And yes, absolutely. I’ll e-mail you separately and when we get the settings figured out, I’ll post a followup note up here.

Thanks for your responsiveness, and yes, my overall experience has been excellent. As I said, CRM Online sets the standard for cloud CRM, so it’s always surprising when I come across something that needs a little work!

Richard

By: Matt Cooper

Matt Cooper — Mon, 22 Feb 2010 16:32:50 +0000

Hi Richard. I’m a program manger for CRM Online, and one of our partners forwarded a link to this post over to me. First of all, let me say that I’m really sorry you’re having trouble with CRM Online! Obviously this isn’t the experience we want you (or anyone) to have.

As part of the engineering team responsible for the sign-in experience and Windows Live ID integration, I take these apparent bugs quite seriously. Can I enlist your help in getting to the bottom of them? If so, please shoot me an email at the address I submitted with this comment so I can ask a few follow-up questions.

Thanks, and I hope the rest of your experience with CRM Online has been great. (If not, again, please shoot me an email!)

Thanks,
Matt