December 19, 2009 — The Dynamics CRM User Group closed out its first year with an excellent meeting on December 17. Here’s a recap, plus links to the recorded sessions. Enjoy!

Dec. 11, 2009 — I get asked a lot about assigning and sharing, users, teams and queues…so here’s an attempt at an all-up clarification article on some related and somewhat confusing topics.

Dec. 7, 2009 — Here’s my short list of “essential” links, downloads and various resources for Dynamics CRM 4.0 and Dynamics CRM Online. I hope you find it useful, and let me know if I missed any of your essentials. And by the way, happy Pearl Harbor Day!

Dec. 3, 2009: Announcing the Dynamics CRM Essentials series: training so good you’ll forget how efficient it is!