Nov. 22, 2009 — In another article I discussed a commonly used trick that lets you navigate directly to certain Dynamics CRM windows, and showed how to combine that with IE tab sets to build an efficient, dashboard-style user experience for Dynamics CRM. In this article I show how to use Windows Scripting Host to open tab sets in their very own IE window.

Nov. 20, 2009 — Some Dynamics CRM windows can be navigated to outside of the underlying UI. This handy trick can be combined with IE “tab sets” to create an efficient, dashboard-like user experience.

Nov. 18, 2009 — I’ve had a library of Dynamics CRM certification practice tests for some time, but somehow never found time to write explanations for the answers. Here’s my first go at it, with a lot more coming soon to registered users!

Nov. 13, 2009 — In a previous article, I described how to use existing charts to configure your personal home page dashboard in Dynamics CRM Online. The November 2009 Service Update also added the Chart Designer, which you can use to create charts, and that’s what I describe in this article.

Nov. 10, 2009 — There are lots of enhancements and new features in the November 2009 Service Update for Dynamics CRM Online. One of the most obvious is the new-look home page, featuring customizable dashboards. Here’s a quick tutorial on how to set them up.

Nov. 7, 2009 — Dynamics CRM Online – the cloud version of Microsoft’s flagship customer relationship management application – is an excellent product. The “November 2009 Service Update” gets rolled out to current customers on November 9, and in my view the term “service update” doesn’t do it justice. This is the first of a series of articles on the new features, so I’ll start at the beginning: the new “up and running experience”.

Nov 2, 2009 — The second of two sessions at the October DCRMUG meeting was one I gave on the BI Analytics add-on. I REALLY like this add-on, and I only wish it were available for Dynamics CRM Online! Anyway, this article is my executive summary, and includes a link to the recorded session.